Welcome, Highlander Auditorium ushers.
Everything you need for a shift is here: the guidebook and information for new ushers.
U.S.H.E.R.
Understanding
Understand that you are here to ensure that the patron or client has the most enjoyable experience possible. This means answering any questions they might have, and also keeping the venue clean so that each patron enjoys not only wonderful service but a wonderful venue.
Safety
Safety is our number one priority at the Highlander Auditorium. Every policy and rule we enforce was created to ensure that patrons and clients can enjoy the Highlander Auditorium safely.
Hospitality
Hospitality is one of the most important parts of any venue’s success. Guests must feel not only welcome but appreciated and wanted. Offering your assistance in any situation that may arise is a vital part of keeping the Highlander experience a hospitable one.
Entertainment
Our patrons and clients come to the Highlander Auditorium to be entertained, and since you are the first person they see at the door, you are the first part of that experience. Make meeting you an enjoyable experience so they are free to enjoy the rest of their time here.
Respect
At the base of every successful usher is respect. Whether greeting a patron or enforcing the Highlander Auditorium’s policies, be respectful, so that every patron looks forward to their next visit.